DIGIHRY · DOCUMENTS

Privacy policy

When you use Digihry, you entrust us with your personal data. Here we explain what data we process, why we need it and what your rights are.

1. Who processes your data

The operator of Digihry and controller of your personal data is:

Legal name
SoftComp s.r.o.
Registered office
Kňažická 908/53A, 951 97 Žitavany, SK
Company ID
50526081
Tax ID
2120364290
VAT ID
SK2120364290
Registry entry
Zapísaná v Obchodnom registri OR SR Nitra, oddiel Sro, vložka č. 46994/N
Email
info@softcomp.company

2. What data we process

The data we process depends on how you use our services. We primarily collect data directly from you and when you use the website.

  • Account: name, email, secured login credentials and account settings.
  • Buyback: first and last name, address, country and, where applicable, date of birth and IBAN for payment.
  • Offers and contracts: card lists, conditions, quantities, valuations, buyback progress and related documents.
  • Communications: messages and requests you send us.
  • Technical and security data: IP address, browser information, logins and security events.
  • Preferences: language, cookie choices and, if optional tools are enabled, analytics or marketing data.

3. Why we need your data

Why we need your data
Processing purposeLegal basis
Creating and managing your accountPerformance of the service agreement — Article 6(1)(b) GDPR.
Assessing your offer and communicating before buybackSteps at your request before entering into a contract — Article 6(1)(b) GDPR.
Buyback contract, card handover and paymentPerformance of a contract — Article 6(1)(b) GDPR.
Accounting and related legal obligationsCompliance with legal obligations — Article 6(1)(c) GDPR. Applicable legislation must be completed based on the controller’s obligations.
Service security, preventing abuse and protecting legal claimsOur legitimate interest in secure operations and protecting our rights — Article 6(1)(f) GDPR.
Optional analytics and marketing through cookiesYour consent — Article 6(1)(a) GDPR.

Required data is necessary to provide the relevant service. Without it, we may be unable to create an account, assess an offer, enter into a contract or pay the buyback price. Consent to optional cookies is not required for buyback.

4. Who may receive your data

Where necessary, data may be processed by hosting, database, technical support, email, accounting and legal service providers. Payment and shipping providers may receive data for a particular buyback. Analytics and marketing providers may receive data if optional tools are enabled. We disclose data to public authorities where required by law.

To be completed: confirm the service providers and scope of their services.

5. Transfers outside the EEA

To be completed based on actual providers: whether data is transferred outside the European Economic Area, the destination countries, legal basis and how to obtain a copy of the safeguards used.

6. How long we keep your data

  • Account data: for the lifetime of the account. After closure, we retain only data needed for legal obligations or legal claims.
  • Uncompleted buybacks and related communications: [COMPLETE PERIOD] after the offer is closed.
  • Contractual and accounting documents: for the periods required by applicable law. [COMPLETE SPECIFIC PERIODS AND LEGISLATION]
  • Security records: [COMPLETE PERIOD], or longer where necessary to investigate a specific incident.
  • Consent-based data: until consent is withdrawn or the specified period expires. Cookie lifetimes are listed on the Cookies page.

After the relevant period, we delete or anonymise the data. Retention periods must also match backup settings and the services used.

7. Cookies and browser storage

We use necessary cookies and similar technologies for login, security and remembering preferences. Your draft card list may be stored in your browser. Optional analytics and marketing tools are enabled only with your consent. You can change your choice at any time.

8. Your rights

Subject to the conditions of the GDPR, you may:

  • access your data and obtain a copy,
  • request correction or completion of your data,
  • request erasure or restriction of processing,
  • receive your data in a portable format where the conditions for portability apply,
  • object to processing based on legitimate interests,
  • withdraw consent at any time.

Withdrawing consent does not affect the lawfulness of earlier processing. We cannot erase data where retention is required by law or necessary to establish or defend legal claims.

Exercise your rights at [COMPLETE CONTACT EMAIL]. We will respond without undue delay and within one month of receipt. For complex or numerous requests, we may extend the period by two further months and will explain why within the first month.

If you believe we process data unlawfully, you may complain to a supervisory authority, particularly in the country of your habitual residence, workplace or the alleged infringement. In Slovakia, this is the Office for Personal Data Protection of the Slovak Republic.

Slovak data protection authority

9. Automated decision-making

Preliminary card prices may be calculated automatically using catalogue data and the selected condition. Our team then reviews the offer. Buyback decisions are not made solely by automated means.

10. Updates to this notice

We may update this notice when our services or data processing change. The current version will be available on this page. We will give appropriate notice of material changes to processing.

Effective from: [COMPLETE DATE AFTER APPROVAL]

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